Terms and Conditions

These Terms of Use are intended for individuals of legal age and regulate the access and use of the website www.mtngshoes.com (hereinafter the "Website") provided by MTNG EUROPE EXPERIENCE, SLU. (hereinafter THE COMPANY) to Internet users and the conditions of purchasing products offered on the Website. Please read them carefully. By accessing this website and using the materials contained in it, you acknowledge that you have read and accepted, without any reservations, these conditions.

TERMS AND CONDITIONS OF WEBSITE USE

Identification Data:

The online retail store service for items under the trademark MTNG, accessible from the WEB, is provided by "MTNG EUROPE EXPERIENCE, SLU," whose identifying and contact details are as follows:
Corporate Name: MTNG EUROPE EXPERIENCE, SLU.
Address: Severo Ochoa Street, No. 36, 03203, Elche (Alicante)
Tax Identification Number (NIF): B-53057915
Email: juridico@mtngexperience.com
Phone: 966632474
Registered in the Mercantile Registry of Alicante, Volume 1848, Folio 153, Sheet A-34730, Entry 1.

Conditions of use for the website www.mtngshoes.com

The use of this website is subject to the following terms of use:

User Acceptance: By accessing this website and using the materials contained in it, you acknowledge that you have read and accept, without any reservation, these conditions.

MTNG EUROPE EXPERIENCE, SLU reserves the right to make modifications to the information contained on its website or the configuration and presentation of MTNG EUROPE EXPERIENCE, SLU's offerings through the website at any time and without prior notice. The services offered by MTNG EUROPE EXPERIENCE, SLU through the website may be subject to specific conditions, which will be communicated to the user in each particular case.
The content of this website is of a general nature and is intended for the marketing of outlet or seasonal products associated with the brand. Reproduction, retransmission, or any other use is strictly prohibited. MTNG EUROPE EXPERIENCE, SLU does not commit to updating the information contained on the website.
MTNG EUROPE EXPERIENCE, SLU does not guarantee the absence of viruses or other harmful elements that could cause damage or alterations to the computer system, electronic documents, or files of the user of this website. Consequently, MTNG EUROPE EXPERIENCE, SLU is not responsible for any damages that such elements may cause to the user or third parties.

Access to the website and Passwords: In general, prior subscription or registration as a user is not required for access and use of the website, although subscription or registration may be necessary for the use of certain services or content.
User data obtained through subscription or registration on this website are protected by passwords chosen by the users themselves. The user agrees to keep their password confidential and protect it from unauthorized use by third parties. The user must immediately notify MTNG EUROPE EXPERIENCE, SLU of any unauthorized use of their account or any security breach related to the website service that they become aware of.
MTNG EUROPE EXPERIENCE, SLU adopts the necessary technical and organizational measures to ensure the protection of personal data and prevent its alteration, loss, processing, and/or unauthorized access, taking into account the state of the art, the nature of the stored data, and the risks to which they are exposed, all in accordance with Spanish legislation on the Protection of Personal Data.
MTNG EUROPE EXPERIENCE, SLU is not responsible to users for the disclosure of their personal data to third parties, except when directly attributable to MTNG EUROPE EXPERIENCE, SLU, nor for the use of such data by third parties unrelated to MTNG EUROPE EXPERIENCE, SLU.
The user expressly accepts the use of email as a valid procedure for communication in all matters related to the use of the website.

Correct Use of the Website: Access to the MTNG EUROPE EXPERIENCE, SLU website and any use of the information contained therein are the exclusive responsibility of the user. MTNG EUROPE EXPERIENCE, SLU will not be held responsible for any consequences, damage, or harm resulting from such access or use of information.
The user agrees to use the website, its content, and services in accordance with the law, these terms, good customs, and public order. Similarly, the user undertakes not to use the website, its content, or the services provided through it for illegal or contrary purposes to the content of these terms, harmful to the interests or rights of third parties, or in any way that could damage, disable, make inaccessible, or deteriorate the website, its content, or its services, or prevent normal enjoyment by other users.
Likewise, the user expressly agrees not to destroy, alter, disable, or in any other way damage the data, programs, or electronic documents found on the website.
The user agrees not to hinder the access of other users to the access service through the massive consumption of computer resources through which MTNG EUROPE EXPERIENCE, SLU provides the service, as well as to carry out actions that damage, interrupt, or generate errors in these systems or services.
The user agrees not to introduce programs, viruses, macros, applets, ActiveX controls, or any other logical device or character sequence that may cause or be susceptible to causing any type of alteration to the computer systems of MTNG EUROPE EXPERIENCE, SLU or third parties.

Third-Party Links: This Legal Notice pertains solely to the MTNG EUROPE EXPERIENCE, SLU website and its contents and does not apply to links or third-party websites accessible through the website.
The destinations of such links are not under the control of MTNG EUROPE EXPERIENCE, SLU, and it is not responsible for the content of any linked destination websites or any links included on a website reached from the MTNG EUROPE EXPERIENCE, SLU website, nor for any changes or updates to such pages.
These links are provided solely to inform the user about the existence of other sources of information on a specific topic, and the inclusion of a link does not imply approval of the linked website by MTNG EUROPE EXPERIENCE, SLU.

Online Dispute Resolution Platform of the European Union: In accordance with Law 7/2017, of November 2, which incorporates into the Spanish legal system Directive 2013/11/EU of the European Parliament and of the Council of May 21, 2013, on alternative dispute resolution for consumer disputes, we provide access to the Online Dispute Resolution platform of the European Union referred to in Regulation (EU) No 524/2013 of the European Parliament and of the Council of May 21, 2013. You can access it by clicking here.

Intellectual Property Rights:

The entire content of this website, including texts, images, sound, files, trademarks, logos, color combinations, or any other element, as well as its structure and design, the selection and presentation of materials included in it, and the computer programs necessary for its operation, access, and use, are protected by industrial and intellectual property rights owned by MTNG EUROPE EXPERIENCE, SLU, which users of this website must respect.
The total or partial reproduction of this website, even through a hyperlink, or any of its contents is expressly prohibited without the prior express written authorization of MTNG EUROPE EXPERIENCE, SLU.
Likewise, the copying, reproduction, adaptation, modification, distribution, commercialization, public communication, and/or any other action that constitutes an infringement of current Spanish and/or international regulations on intellectual and/or industrial property are strictly prohibited. The use of the website's content is also prohibited without the prior express written authorization of MTNG EUROPE EXPERIENCE, SLU.
MTNG EUROPE EXPERIENCE, SLU informs that it does not grant any explicit or implicit license or authorization regarding intellectual and/or industrial property rights or any other rights or property related, directly or indirectly, to the contents included on the website.

PRIVACY POLICY AND DATA PROTECTION
General information about the service provider.

In accordance with the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (hereinafter, the LSSICE), it is brought to the attention of the user (hereinafter, the USER) accessing this website with the domain www.mtngshoes.com (hereinafter, the WEBSITE), the general information data of this website:
Owner: MTNG EUROPE EXPERIENCE, SLU.
Address: Calle Severo Ochoa, No. 36, 03203, Elche (Alicante)
Tax ID: B-53057915
Email: juridico@mtngexperience.com
Phone: 966632474
Registered in the Commercial Registry of Alicante, Volume 1848, Folio 153, Sheet A-34730, Entry 1.

The information regarding users received by the portal owner is treated with the utmost confidentiality.
The owner has implemented the necessary measures and security levels for the protection of personal data required by Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of individuals with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC.
The fields marked with an asterisk (*) in different forms are mandatory for the formalization of the corresponding request. The data collected are relevant to the scope and purposes described. The user will be responsible, in any case, for the accuracy of the provided data, with MTNG EUROPE EXPERIENCE, SLU reserving the right to exclude any user who has provided false data from registered services, without prejudice to other legal actions.
In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of individuals with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC, we inform you that the personal data provided by you will be processed under the responsibility of MTNG EUROPE EXPERIENCE, SLU, a Spanish company, owner of the website, whose purpose is to manage commercial and professional relationships with users who create an account on the website and purchase offered products, as well as to manage such data for the sending of information and advertising related to the footwear sector, and for conducting commercial prospecting activities, both via SMS and email or regular mail. The file is registered with the Data Protection Agency in accordance with current regulations.
You can consult the Privacy Policy and Data Protection.

Cookie Technology

You can check the Cookie Policy at the corresponding link from the beginning of our website.

TERMS AND CONDITIONS OF PURCHASE, SHIPPING, AND RETURNS.

How can I make a purchase on the website?

1. Visit www.mtngshoes.com and click on the item you like the most.
2. If you're unsure about what to buy, you can use the search bar at the top of the website to quickly find what you're looking for.
3. When you click on an item, you'll go to the product page with multiple photos and its description. Select the desired color and size, and click on "Add to Cart."
4. Add the items you want to your cart and click on "Proceed to Checkout." Don't wait too long, as items may sell out even if they are in your cart.
5. Log in and choose the address to which you want us to send your order. Then, select the payment method and click on "Place Order."
6. It is not necessary to register to make a purchase, but if you register, you can save your data and streamline the process in your future purchases.
7. You will receive a confirmation email with the details of your purchase. Track the status of your order through our website, and if you have any questions, feel free to ask!
8. You will comfortably receive your order at home.

How can I pay for my purchase?

You can pay for your purchase using Visa, Visa Electron, MasterCard credit and debit cards, Bizum, and PayPal. If you have an American Express card, we recommend using PayPal as a payment method.
Payments can only be made in Euros (€).
Credit or debit card payments will be processed online in real-time through a secure method connected to top-tier financial entities. At no time will www.mtngshoes.com host or store any credit card information. Remember that you must have your debit or credit card operational, valid, and enabled for secure online payments, along with any security data or passwords required by your banking institution. If you have any doubts about these conditions, please contact your bank.
If you wish to request an invoice, check the "I need an invoice" box during the order processing. If you didn't mark it, please contact us on the same day you place your order, providing the complete details of your order, including your business name and VAT number.

Product Warranty

All our products purchased from January 1, 2022, onward have a legal warranty of three (3) years, as stipulated by the General Law for the Defense of Consumers and Users (Royal Legislative Decree 1/2007). For products purchased before 2022, the previous law applies, and they have a legal warranty period of two (2) years.

Shipping Policy

You can review our shipping conditions.

Return Policy

You can review our Exchange and Return Policy.

Terms and Conditions of the Community Gallery #MntgPeople

Here, you can consult the Terms and Conditions of our community gallery.

PROMOTIONS

UPDATE YOUR PROFILE

Enjoy a 10% discount on the purchase of products from www.mtngshoes.com with the code GEN10

Conditions of the UPDATE YOUR PROFILE promotion:

  • Promotion valid only for registered customers on www.mtngshoes.com who have completed their gender and date of birth in their customer profile.

  • Single-use promotion per customer and order.

  • Promotion valid for orders shipped to Spain from 13/02/2023 at 00:05h until 31/12/2024 at 23:59h (peninsular time).

  • To apply the discount correctly, you must add the coupon to the cart before making the payment. You can access it by clicking on the basket icon in the top right corner of the screen.

  • Refunds for unused coupons in the cart will not be accepted. If you have trouble applying the coupon, contact our customer service team before making the payment.

  • Promotion can be combined with other offers.