Privacy policy

Privacy Policy - Extended Information

The Privacy Policy forms part of the General Terms and Conditions governing this Website.

Who is responsible for processing your data?

MTNG EUROPE EXPERIENCE, SLU.

Registered address: Calle Severo Ochoa nº36, 03203 Elche, Spain.

Tax ID No.: B53057915

Telephone: +34 96 663 24 74, ext. 197

Email: protecciondedatos@mtngexperience.com

You may contact us by any means to communicate with us.

We reserve the right to amend or adapt this Privacy Policy at any time. We recommend that you review it regularly and, if you have registered and access your account or profile, you will be informed of any amendments.

 

What data do we collect through the Website?

We may process your IP address, the operating system or browser you use, and even the duration of your visit, anonymously.

If you provide us with your details through the contact form, you will be identified so that we may contact you if necessary. Such collection and automated processing of personal data is generally intended to:

  • Respond to your queries, requests or applications.
  • Manage the requested service, respond to your request, or process your application.
  • Provide information by electronic means regarding your request.
  • Send commercial or event-related information by electronic means, provided that express authorisation has been granted.
  • Carry out analysis and improvements on the Website, our products and services, and improve our commercial strategy.

Acceptance and consent of the data subject: In cases where it is necessary to complete a form and click the submit button in order to make a request, doing so will necessarily imply that you have been informed and have expressly granted your consent to the content of the clause attached to said form or to the acceptance of the privacy policy.

All our forms include the symbol * for mandatory fields. If you do not complete these fields, or do not tick the privacy policy acceptance checkbox, the information cannot be submitted. The wording is generally as follows: “I am over 14 years of age and I have read and accept the Privacy Policy.”

 

What data do we use with WhatsApp Business Chat?

The collection and automated processing of the personal data you provide us with is generally intended to:

  • Provide information about our products.
  • Respond to queries.
  • Manage purchases.
  • Receive commercial information if you give us your consent.
  • Resolve incidents.

The legal basis is the acceptance of the conversation through the chat. The use of WhatsApp Business involves an international transfer of data in accordance with https://faq.whatsapp.com/1148840052398648/?locale=es_LA

 

What data do we collect from telephone calls?

At MTNG Shoes, we may record and/or transcribe calls made to our customer service department for the following purposes:

  • To ensure service quality and proper customer support.
  • To improve our internal processes and staff training.
  • To handle any claims, incidents or requests made by users.
  • To comply with legal obligations where necessary.

The legal basis for this processing is the legitimate interest of MTNG Shoes in the continuous improvement of the service and, where applicable, the user's consent, which shall be deemed granted if the user continues with the call after having been informed that it may be recorded.

The recordings may contain identifying and contact details of the user, as well as information related to their query or order.

Recorded calls shall be retained for a maximum period of 6 months, unless it is necessary to retain them for longer in order to address legal liabilities.

The recordings shall not be disclosed to third parties, except where required by law or where necessary for the provision of the service by suppliers acting as data processors, with whom MTNG Shoes has entered into the corresponding agreements in accordance with the GDPR.

The user may exercise their rights of access, rectification, erasure, restriction of processing, objection and portability at any time by sending a request to: protecciondedatos@mtngexperience.com or by following the procedure indicated in this Privacy Policy.

Likewise, the user may object to the recording of the call by ending the call at the time they are informed of the process, and may choose another contact method from our contact options (opening a ticket by email or another channel).

 

What data do we collect through the Newsletter?

On the Website, you may subscribe to the Newsletter by providing us with your email address, to which it will be sent.

We shall only store your email address in our database and will send you emails periodically until you request to unsubscribe or we stop sending emails. You will always have the option to unsubscribe in every communication.

Such collection and automated processing of personal data is generally intended to:

  • Manage the requested service.
  • Provide information by electronic means regarding your request.
  • Send commercial or event-related information by electronic means, provided that express authorisation has been granted.
  • Carry out analysis and improvements in mailing campaigns in order to improve our commercial strategy.

Acceptance and consent of the data subject: In cases where you subscribe, it will be necessary to accept a checkbox and click the submit button. This will necessarily imply that you have been informed and have expressly granted your consent to receive the newsletter.

If you do not tick the privacy policy acceptance checkbox, the information cannot be submitted. The wording is generally as follows: “□ I am over 14 years of age and I have read and accept the Privacy Policy.”

Likewise, through such acceptance, the data subject expressly consents to the information provided through the newsletter being sent via The Rocket Science Group (Mailchimp), (675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA), a company based in the United States and provider of the mailing service to MTNG EUROPE EXPERIENCE SLU, which implements strict security procedures regarding the storage and disclosure of data in order to prevent any unauthorised access or processing thereof.

You may revoke the consent granted at any time or exercise your rights of access, rectification, restriction of processing, erasure, portability and objection to the processing of your personal data, as well as withdraw the consent granted for such processing, by sending your request to MTNG EUROPE EXPERIENCE, SLU. C/ Severo Ochoa, 36, Elche Parque Empresarial, 03203, Elche (Alicante), Spain, or to the email address: protecciondedatos@mtngexperience.com, by means of a written and signed request, enclosing a photocopy of your ID document (if requesting the exercise of a right on behalf of a third party, an authorisation signed by said third party must also be enclosed together with a photocopy of their ID document).

Likewise, USERS who are also customers of MTNG EUROPE EXPERIENCE SLU are informed that, in accordance with the LSSICE, their email address may be used to send them the aforementioned commercial communications electronically without prior consent, provided that these relate to services and products similar to those initially contracted. However, the USER/customer may object at any time to the sending of such commercial communications by following the same procedure indicated in the previous paragraph.

What data do we use as a customer?

The collection and automated processing of the personal data you provide us with as a customer is generally intended to:

  • Prepare quotations and follow them up through communications between both parties.
  • Provide information by electronic means regarding your request.
  • Send commercial or event-related information by electronic means, provided that express authorisation has been granted.
  • Manage the administrative, communication and logistics services carried out by the Data Controller.
  • Issue invoices and declare the corresponding taxes.
  • Carry out the relevant transactions.
  • Control and debt recovery procedures.

What data do we use as a supplier?

The collection and automated processing of the personal data you provide us with as a supplier is generally intended to:

  • Provide information by electronic means regarding your request.
  • Send commercial or event-related information by electronic means, provided that express authorisation has been granted.
  • Manage the administrative, communication and logistics services carried out by the Data Controller.
  • Issue invoices.
  • Carry out the relevant transactions.
  • Issue invoices and declare the corresponding taxes.
  • Control and debt recovery procedures.

The legal basis is the acceptance of a contractual relationship or, failing that, your consent when contacting us or offering us your products through any channel.

What data do we use from social media?

SOCIAL MEDIA PRIVACY POLICY

MTNG EUROPE EXPERIENCE, SLU. informs Users that it has created profiles on the social networks Facebook, Twitter and Instagram with the main purpose of informing Users about our brands and products, sharing news related to them, as well as communicating events, promotions, new releases and competitions that may be of interest to you.

User information:

MTNG EUROPE EXPERIENCE, SLU.

Tax ID No.: B53057915

C/ Severo Ochoa, 36, 03203, Elche (Alicante), Spain

Contact for exercising your rights: protecciondedatos@mtngexperience.com  

The User has a profile on the same social network and has decided to join the page created by MTNG EUROPE EXPERIENCE, SLU., thereby showing interest in the information published on the Network.

By joining our page, you grant us your consent to process the personal data published on your profile. In general, in order to:

- Respond to your queries, requests or applications.

- Manage the requested service, respond to your request, or process your application.

- Interact with you and create a community of followers.

 

MTNG EUROPE EXPERIENCE, SLU. has access to and processes the User’s public information, particularly their contact name. This data is only used within the social network itself and is not incorporated into any file.

The User may access the privacy policies of the social network at any time, as well as configure their profile to guarantee their privacy.

In accordance with the rights granted by current data protection regulations, you may contact the competent Supervisory Authority to lodge any complaint you deem appropriate, and you may also exercise your rights of access, rectification, restriction of processing, erasure, portability and objection to the processing of your personal data, as well as withdraw the consent granted for such processing, by sending your request to MTNG EUROPE EXPERIENCE, SLU. C/ Severo Ochoa, 36, 03203, Elche (Alicante), Spain, or to the email address:

protecciondedatos@mtngexperience.com

  

Use of the profile:

MTNG EUROPE EXPERIENCE, SLU. may carry out the following actions:

  • Access public profile information.
  • Send personal and individual messages through the social network channels.
  • Post updates to the page status that will appear on the User’s profile.

The User may always control their connections, remove content that no longer interests them and restrict who they share their connections with; to do so, they must access their privacy settings.

 

Once the User has joined the MTNG EUROPE EXPERIENCE, SLU. page, they may publish comments, links, images or photographs, or any other type of multimedia content supported by the social network. In all cases, the User must own such content, hold the copyright and intellectual property rights, or have obtained the consent of the affected third parties.

Any publication on the page, including texts, graphics, photographs, videos, etc., that violates or may violate morals, ethics, good taste or decency, and/or infringes intellectual or industrial property rights, image rights or the law, is expressly prohibited.

In such cases, MTNG EUROPE EXPERIENCE, SLU. reserves the right to immediately remove the content without prior notice and may request the permanent blocking of the User.

MTNG EUROPE EXPERIENCE, SLU. shall not be held responsible for content freely published by a User.

The User must bear in mind that their publications will be visible to other Users, and therefore they themselves are primarily responsible for their privacy.

Images that may be published on the page will not be stored in any file by MTNG EUROPE EXPERIENCE, SLU., although they will remain on the social network.

MTNG EUROPE EXPERIENCE, SLU. reserves the right to organise events, competitions or promotions in which Users connected to its page may participate. The terms and conditions of each event, where the social network platform is used for this purpose, will be published thereon, always complying with the applicable regulations.

The social network does not sponsor, endorse or administer any of our events, competitions or promotions in any way, nor is it associated with any of them.

MTNG EUROPE EXPERIENCE, SLU. shall use the social network to advertise its brands and products. In any case, should it decide to process your contact details for direct marketing actions, it shall always do so in compliance with the legal requirements of current legislation.

Recommending the MTNG EUROPE EXPERIENCE, SLU. page to other Users so that they may also benefit from promotions or stay informed about its activity shall not be considered advertising.

Below are the links to the privacy policies of the social networks:

  • Facebook http://www.facebook.com/policy.php?ref=pf
  • Instagram https://help.instagram.com/155833707900388
  • Twitter http://twitter.com/privacy
  • LinkedIn http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
  • Pinterest https://about.pinterest.com/es/privacy-policy
  • Google* http://www.google.com/intl/es/policies/privacy/
  • *(Google+ and YouTube)

 

What data do we use from your CV?

The collection and automated processing of the personal data you provide in your CV is generally intended to:

  • Organise recruitment and employee selection processes.

  • Invite you to job interviews and assess your application.

  • If you have given us your consent, we may share your details with partner or affiliated companies for the sole purpose of helping you find employment.

  • If you tick the privacy policy acceptance checkbox, you give us your consent to share your job application with the companies forming part of the group in order to include you in their recruitment processes.

Likewise, please note that after two years from receipt of your curriculum vitae, it will be securely destroyed.

The legal basis is your unequivocal consent when sending us your CV.

 

What data do we collect through the Ethics Channel?

If you identify yourself, we may collect: name, surname, email address, telephone number and the personal data of the third party/parties you provide in the communication.

 For what purposes will we process your personal data?

  • Manage communications.

  • Adopt the corresponding corrective measures and,

  • If necessary, inform you about the outcome of the procedure.

What is the legal basis for processing your data?

The legal basis is compliance with a legal obligation or, failing that, the public interest.

How long will we keep your personal data?

The data will be retained for the period strictly necessary to clarify the reported facts. In any case, after six (6) months the data provided will be anonymised unless they are being investigated within a different legal framework.

 

 

Do we include personal data of third parties?

No. As a general rule, we only process the data provided by the data subjects themselves. If you provide us with third-party data, you must first inform and obtain the consent of those individuals; otherwise, you release us from any liability arising from failure to comply with this requirement.

What about data relating to minors?

We do not process data relating to children under 14 years of age. Therefore, please refrain from providing such data if you are under that age or from providing data relating to third parties under that age. MTNG EUROPE EXPERIENCE, SLU. accepts no liability for failure to comply with this provision.

 

Will we communicate electronically?

  • We will only do so in order to manage your request, if this is one of the contact methods you have provided to us.
  • If we send commercial communications, these will have been previously and expressly authorised by you.

 

What security measures do we apply?

You may rest assured: we have adopted an optimal level of protection for the Personal Data we handle and have implemented all technical means and measures available to us according to the current state of technology in order to prevent loss, misuse, alteration, unauthorised access and theft of Personal Data.

 

To which recipients will your data be disclosed?

Your data will not be disclosed to third parties, except where legally required. Specifically, they will be disclosed to the Spanish Tax Agency and to banks and financial institutions for the collection of payment for the service provided or product purchased, as well as to the data processors necessary for the execution of the agreement.

In the event of a purchase or payment, if you choose any application, website, platform, bank card or other online service, your data will be transferred to that platform or processed within its environment, always with maximum security.

When instructed by us, our web development and maintenance company, or hosting provider, may have access to our website. They shall have signed a service provision agreement obliging them to maintain the same level of privacy as ourselves.

Any international transfer of data when using American applications shall adhere to the Privacy Shield framework, which guarantees that American software companies comply with European data protection policies regarding privacy.

What rights do you have?

  • To know whether we are processing your data or not.
  • To access your personal data.
  • To request the rectification of your data if it is inaccurate.
  • To request the erasure of your data if it is no longer necessary for the purposes for which it was collected or if you withdraw the consent granted.
  • To request the restriction of the processing of your data in certain circumstances, in which case we will only retain it in accordance with current regulations.
  • To receive your data in a structured, commonly used and machine-readable format. If you prefer, we may send it to the new controller you designate. This right only applies in certain circumstances.
  • To lodge a complaint with the Spanish Data Protection Agency or the competent supervisory authority if you believe that we have not handled your request correctly.
  • To withdraw your consent for any processing to which you have previously consented, at any time.

If any of your details change, we would appreciate it if you could inform us so that we may keep them up to date.

In accordance with the rights granted to you under current data protection regulations, you may contact the competent Supervisory Authority to lodge any complaint you deem appropriate. You may also exercise your rights of access, rectification, restriction of processing, erasure, portability and objection to the processing of your personal data, as well as withdraw the consent granted for such processing, by sending your request to MTNG EUROPE EXPERIENCE, SLU. C/ Severo Ochoa, 36, Elche Parque Empresarial, 03203, Elche (Alicante), Spain, or to the email address: protecciondedatos@mtngexperience.com

 

Would you like a form to exercise your rights?

  • We have forms available for exercising your rights. Please request them by email or, if you prefer, you may use those prepared by the Spanish Data Protection Agency or third parties.
  • These forms must be electronically signed or accompanied by a photocopy of your ID document.
  • If someone is representing you, you must provide us with a copy of their ID document or ensure that they sign using their electronic signature.
  • The forms may be submitted in person, sent by post or by email to the address of the Data Controller indicated at the beginning of this text.

How long will it take us to respond to your request to exercise your rights?

It depends on the specific right exercised, but no longer than one month from your request, or two months if the matter is particularly complex and we notify you that we require more time.

Do we process cookies?

If we use any type of cookies other than those that are strictly necessary, you may consult the cookies policy via the corresponding link available on our website.

How long will we keep your personal data?

  • Your personal data will be retained for as long as you maintain a relationship with us.
  • Once that relationship has ended, the personal data processed for each purpose will be retained for the legally established periods, including the period during which a court or tribunal may require them in accordance with the statute of limitations applicable to legal actions.
  • The processed data will be retained until the aforementioned legal periods have expired, where there is a legal obligation to retain them, or where no such legal period exists, until the data subject requests their erasure or withdraws the consent granted.
  • We will retain all information and communications relating to your purchase or the provision of our service for the duration of the warranties applicable to the products or services, in order to deal with any possible claims.