Shipping conditions

Shipping conditions

Shipping time and cost:

*Delivery times for orders to the Canary Islands may be longer if the shipment is subject to customs inspection.

*For deliveries to the minor islands (Fuerteventura, La Palma, La Gomera, El Hierro and Lanzarote), delivery time increases by 24h.

*For remote destinations or low-population areas, delivery times may be longer than usual.

*During special promotions and key dates, carriers may deliver packages to the nearest pick-up point to avoid delays.

MTNG EUROPE EXPERIENCE, SLU. will not be liable for any costs arising from incorrect or misplaced addresses (both billing and shipping).

If there is any error in the details provided by the customer, the order will be returned to origin and the product price refunded minus any costs incurred. The customer must place a new order to receive the product.

Orders are prepared and shipped Monday to Friday from our facilities, on working days only.

Orders placed Monday to Friday (working days) before 3:00 PM are prepared and shipped the same day. Orders placed after 3:00 PM, at weekends or on public holidays will be processed the next working day.

For example, if you placed your order on Friday evening, it will not be prepared until the next working day.

During sale or promotional periods and at key dates, delivery times may be longer than usual.

During these periods, carriers may deliver packages to the nearest pick-up point to avoid delays.

We do not guarantee deliveries at specific times. If the buyer specifies a delivery date, it will be treated as a guide only.

If we are unable to complete delivery, the carrier will make another attempt. If this also fails, they will leave a notification and the customer must contact the carrier to arrange a new date or collection.

If you change your mind at the time of delivery, please refuse the package and do not sign for it. We will then refund the amount using the same payment method once we receive it back at our warehouse.

How can I track my order?

You can track your order by logging into your account. Once the package leaves our warehouse, you will have access to your tracking number.

Depending on the carrier, you may receive an email or SMS when your package is out for delivery. If you are not at home that day, you can contact them to arrange a new date or collect from their nearest depot.

If your order is going to the Canary Islands, please contact our customer service team using this form.

What happens if I am not at home when my order is delivered?

You have a maximum of ten (10) days before the package is returned to origin. If you have not received your package after our usual delivery period, please contact the carrier to arrange a new date or collect from your nearest depot.

Do you deliver to Ceuta or Melilla?

We are sorry. We do not currently deliver to Ceuta or Melilla.

Do you deliver to Portugal?

Yes, we deliver to Portugal. Costs are shown in the table above. Additional charges may arise from causes beyond our control; the carrier will inform you if this is the case.

Do you deliver to the Canary Islands?

Yes, we deliver to the Canary Islands, subject to the specific conditions below:

Value Added Tax
Pursuant to Article 21 of Law 37/1992, deliveries to the Canary Islands are exempt from VAT.

Canary Islands General Indirect Tax (IGIC).
Imports with a total value not exceeding €150 are exempt from IGIC, provided they have a single recipient, are covered by the same summary declaration and the same transport contract. Imports exceeding €150 are not exempt and must present the corresponding DUA at customs. The importer is the end consumer, but the customs agent or carrier may handle the formalities so the customer receives the goods without further steps.