Terms of service

These Terms of Use are intended for persons of legal age and regulate access to and use of the website www.mtngshoes.com (hereinafter, the "Website"), which MTNG EUROPE EXPERIENCE, SLU. (hereinafter, THE COMPANY) makes available to Internet users, as well as the conditions for purchasing products offered on the Website. Please read them carefully. Accessing this website and using the materials contained herein implies that you have read and accepted these conditions without reservation.

WEBSITE TERMS AND CONDITIONS OF USE

Identification details


The online retail service for articles under the registered MTNG trademark, accessible through the WEBSITE, is provided by "MTNG EUROPE EXPERIENCE, SLU.", whose identification and contact details are as follows:
Company Name: MTNG EUROPE EXPERIENCE, SLU.
Address: 36 Severo Ochoa Street, 03203, Elche (Alicante)
VAT Number: B-53057915
Email: juridico@mtngexperience.com
Telephone: 966632474
Registered in the Commercial Registry of Alicante, Volume 1848, Folio 153, Sheet A-34730, Entry 1.

Conditions of use of the website www.mtngshoes.com


Use of this website is subject to the following conditions of use:


User acceptance. Accessing this website and using the materials contained herein implies that you have read and accepted these conditions without reservation.

MTNG EUROPE EXPERIENCE, SLU reserves the right to make changes at any time and without prior notice to the information contained on its Website or to the configuration and presentation thereof. MTNG EUROPE EXPERIENCE, SLU may offer services through the website that may be subject to their own specific conditions, which will be communicated to the User in each particular case.
The content of this website is of a general nature and is intended for the marketing of outlet or seasonal products associated with the brand. Its reproduction, retransmission or any other use is strictly prohibited.
MTNG EUROPE EXPERIENCE, SLU does not undertake any obligation to update the information contained on the Website.
MTNG EUROPE EXPERIENCE, SLU does not guarantee the absence of viruses or other harmful elements that may cause damage or alterations to the computer system, electronic documents or files of the user of this website. Consequently, MTNG EUROPE EXPERIENCE, SLU shall not be liable for any damage or loss that such elements may cause to the user or third parties.

Access to the website and passwords. In general, prior subscription or registration as a User is not required to access and use the website, without prejudice to the fact that certain services or content may require such subscription or registration.
User data obtained through subscription or registration on this website is protected by passwords chosen by the users themselves. The User undertakes to keep their password confidential and to protect it from unauthorised use by third parties. The User must immediately notify MTNG EUROPE EXPERIENCE, SLU of any unauthorised use of their account or any security breach related to the website service of which they become aware.
MTNG EUROPE EXPERIENCE, SLU adopts the technical and organisational measures necessary to guarantee the protection of personal data and to prevent its alteration, loss, processing and/or unauthorised access, taking into account the state of the art, the nature of the stored data and the risks to which they are exposed, all in accordance with Spanish legislation on Personal Data Protection.
MTNG EUROPE EXPERIENCE, SLU shall not be liable to Users for the disclosure of their personal data to third parties where this is not directly attributable to MTNG EUROPE EXPERIENCE, SLU, nor for the use made of such data by third parties unrelated to MTNG EUROPE EXPERIENCE, SLU.
The User expressly accepts the use of email as a valid means for all communications related to the use of the Website.


Proper use of the website. Access to the Website of MTNG EUROPE EXPERIENCE, SLU and any use of the information contained therein is the sole responsibility of the person carrying it out. MTNG EUROPE EXPERIENCE, SLU shall not be liable for any consequence, damage or loss arising from such access or use of information.
The User undertakes to use the website, its content and services in accordance with the Law, these conditions, good customs and public order. Likewise, the User undertakes not to use the website, its content or the services provided through it for unlawful purposes or effects or those contrary to the content of these conditions, harmful to the interests or rights of third parties, or which in any way may damage, disable, render inaccessible or deteriorate the website, its content or services, or prevent normal use by other Users.
Likewise, the User expressly undertakes not to destroy, alter, disable or otherwise damage the data, programs or electronic documents found on the Website.
The User undertakes not to obstruct the access of other Users to the access service through the massive consumption of computing resources through which MTNG EUROPE EXPERIENCE, SLU provides the service, nor to carry out actions that damage, interrupt or generate errors in such systems or services.
The User undertakes not to introduce programs, viruses, macros, applets, ActiveX controls or any other logical device or sequence of characters that may cause or be likely to cause any type of alteration to the computer systems of MTNG EUROPE EXPERIENCE, SLU or third parties.


Third-party links. This Legal Notice refers solely to the website and content of MTNG EUROPE EXPERIENCE, SLU and does not apply to links or third-party websites accessible through the website.
The destinations of such links are not under the control of MTNG EUROPE EXPERIENCE, SLU and it is not responsible for the content of any linked destination website, nor for any link included on a website reached through the website of MTNG EUROPE EXPERIENCE, SLU, nor for any changes or updates to such websites.
These links are provided solely to inform the User about the existence of other sources of information on a particular subject, and the inclusion of a link does not imply approval of the linked website by MTNG EUROPE EXPERIENCE, SLU.

 

European Union online dispute resolution platform. In accordance with Law 7/2017 of 2 November, which incorporates Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes into Spanish law, we provide access to the European Union online dispute resolution platform referred to in Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013. You may access it by clicking here.

Intellectual property rights.


All content on this website, including texts, images, sound, files, trademarks, logos, colour combinations or any other element, as well as its structure and design, the selection and arrangement of the materials included therein, and the computer programs necessary for its operation, access and use, are protected by industrial and intellectual property rights owned by MTNG EUROPE EXPERIENCE, SLU, which users of this website must respect.
The total or partial reproduction of this Website, including by means of a hyperlink, or of any of its content, is expressly prohibited without the prior express written authorisation of MTNG EUROPE EXPERIENCE, SLU.
Likewise, the copying, reproduction, adaptation, modification, distribution, commercialisation, public communication and/or any other action involving an infringement of current Spanish and/or international regulations on intellectual and/or industrial property is strictly prohibited, as is the use of the website content without the prior express written authorisation of MTNG EUROPE EXPERIENCE, SLU.
MTNG EUROPE EXPERIENCE, SLU informs users that it does not grant any express or implied licence or authorisation over intellectual and/or industrial property rights or over any other right or property directly or indirectly related to the content included on the Website.

PRIVACY POLICY AND DATA PROTECTION
General information about the service provider.


For the purposes of the provisions of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (hereinafter, the LSSICE), users (hereinafter, the USER) accessing this Website under the domain www.mtngshoes.com (hereinafter, the WEBSITE) are hereby informed of the general information regarding this website:


Owner: MTNG EUROPE EXPERIENCE, SLU.
Address: 36 Severo Ochoa Street, 03203, Elche (Alicante)
VAT Number: B-53057915
Email: juridico@mtngexperience.com
Telephone: 966632474
Registered in the Commercial Registry of Alicante, Volume 1848, Folio 153, Sheet A-34730, Entry 1.


Information relating to users received by the website owner is processed with the utmost confidentiality.
The owner has adopted the security measures and levels required for the protection of personal data pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC.
Fields marked with an asterisk (*) in the various forms are mandatory in order to complete the relevant request.
The data collected is relevant in relation to the scope and purposes described. The user shall in all cases be responsible for the accuracy of the data provided, and MTNG EUROPE EXPERIENCE, SLU. reserves the right to exclude from the registered services any user who has provided false data, without prejudice to any other actions available by law.
In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC, we inform you that the personal data provided by you will be processed under the responsibility of MTNG EUROPE EXPERIENCE, SLU., a company of Spanish nationality and owner of the website, for the purpose of managing commercial and professional relationships with users who create an account within the website environment and purchase the products offered, as well as managing such data for the sending of information and advertising related to the footwear sector, and for commercial prospecting activities, whether by SMS, email or ordinary mail, as well as applicants or others who, for consultation purposes, may establish a connection with the aforementioned file, which is registered with the Data Protection Agency in accordance with current regulations.
You may consult the Privacy and Data Protection Policy.

COOKIE TECHNOLOGY

You may consult the Cookie Policy through the corresponding link available on our website homepage.

PURCHASE, SHIPPING AND RETURNS TERMS AND CONDITIONS.

 How can I shop on the website?

1. Go to www.mtngshoes.com and click on the item you like the most 
2. If you are unsure what you would like to buy, you may use the search tool located at the top of the website to quickly find what you are looking for.
3. By clicking on an item, you will access the product page with several photographs and its description. Select the desired colour and size and click on "Add to basket" 
4. Add the items you would like to your basket and click on "place order". Please do not wait too long, as items may go out of stock even if they are already in your basket.
5. Log in and choose the address to which you would like us to send your order. Then select the payment method and click on "place order".
6. It is not necessary to be registered in order to shop, however if you register you will be able to save your details and speed up the process for future purchases.
7.  You will receive a confirmation email with the details of your purchase. Track the status of your order through our website and if you have any questions, please ask us!
8. You will receive your order conveniently at home  


How can I pay for my purchase?


You may pay for your purchase using Visa, Visa Electron and MasterCard credit and debit cards, via Bizum, Klarna and through PayPal. If your card is American Express, we recommend using PayPal as your payment method.
Payments may only be made in Euros (€).
Credit or debit card payments will be processed online in real time through a secure method connected with leading financial institutions. At no time will www.mtngshoes.com store or retain bank card details. Please remember that your debit or credit card must be active, valid and enabled for secure online payments, as well as any security details or passwords required by your bank. If you have any questions regarding these conditions, please contact your bank. If you wish to request an invoice, tick the "I need an invoice" box that you will find during the checkout process. If you have not selected it, please contact us on the same day you place your order indicating the full details of your order, as well as your company name and VAT/Tax Identification Number.

 

Warranty of our products

All our products purchased from 1 January 2022 onwards benefit from a legal warranty period of three (3) years in accordance with the provisions of the General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007). For products purchased before 2022, the previous legislation applies and the legal warranty period is two (2) years. 

 

Shipping Policy
You may consult our shipping conditions.


Returns Policy
You may consult our Exchanges and Returns Policy.


Terms and Conditions Community Gallery #MtngPeople
Here you may consult the Terms and Conditions of our community gallery. 

 

PROMOTIONS 

UPDATE YOUR PROFILE 

Enjoy a 10% discount on the purchase of products from www.mtngshoes.com using the code GEN10

Conditions of the UPDATE YOUR PROFILE promotion:

  • Promotion valid only for registered customers on www.mtngshoes.com who have completed their customer profile with their gender and date of birth. 

  • Promotion limited to one use per customer and order. 

  • Promotion valid for orders shipped within Spain from 13/02/2024 at 00:05h until 23:59h (Mainland Spain time) on 31/12/2026.

  • For the discount to be applied correctly, you must add the coupon in the basket before completing payment. You may access the basket by clicking on the basket icon located in the top right-hand corner of the screen. 

  • No refunds will be issued for coupons not applied in the basket. If you experience problems applying the coupon, please contact our customer service team before completing payment. 

  • Promotion may be combined with other offers.

 

SALE 

Duration of the General Sale Campaign:

The sale campaign will take place from 06/01/2026 at 00:01 until 23:59 (Mainland Spain time) on 26/02/2026, including several phases with changes to the products on promotion and the discounts applied.

General Conditions of the Sale Campaign:

  • The products on promotion may vary during each phase, therefore we recommend checking updates in the sale section or by clicking HERE.

  • Discounts are valid exclusively during the dates indicated for each phase and are subject to stock availability.

  • Promotion may be combined with other offers.